The box for special orders is checked off on all their contracts no explanation to the customer of what that entailsand therefore no refunds are offered if the customer is unhappy because the item you purchased is a special order. She then suggested I just pull the front off and put pillows if I was afraid my son would fall out, even interrupting me as I tried to stop her city suggesting that and said pretty annoyed, "Just crib teen, put pillows in front of the crib. As a matter of fact he was gone while we were still dealing with our problem so it was like starting all over talking to someone new who would not help us. To my surprise my request for a full refund was rejected stating that this sexy hot pant was a special delivery I actually suspect that every order from Crib and Teen City is city special delivery just so that they would have a reason to deny a refund. I asked to speak with corporate and she gave me their number.
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Crib & Teen City
I told the guy I would not accept the check as it was not properly filled out. I have paid for something which I don't have and they are refusing crib teen city return my money. The crib I bought never had an accompanying guardrail and he was checking with the manufacturer to see if the bed could even be structurally safe as a toddler bed i.
The crib I received is altered from that shown and described in the brochure. I believe it was 30 April when they came. Do not go in at all cost.